Privacy & Cookie Policy

Last updated: August 2026

Rejuvamed Health & Wellness (“Rejuvamed”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect and use personal information when you visit our website, contact us through the website, make an online enquiry or booking, or otherwise interact with us online.

For information about how we process personal and health information in connection with your clinical care and treatment, please refer to our Patient Privacy Notice.

1. Who we are

Rejuvamed Health & Wellness is registered in England and Wales under company number 11563502.

Website: www.rejuvamed.co.uk
Email: info@rejuvamed.co.uk
Telephone: 01200 538668

For the purposes of UK data protection law, Rejuvamed Health & Wellness is the data controller in respect of personal information for which it determines the purposes and means of processing.

2. What information we collect

Depending on how you use our website and services, we may collect:

  • your name;
  • telephone number and email address;
  • postal address and postcode;
  • information you provide when making an enquiry or requesting an appointment;
  • booking and appointment information;
  • marketing preferences;
  • information contained in correspondence with us;
  • technical information such as your IP address, browser type, operating system and device information;
  • information about how you use our website; and
  • information collected through cookies and similar technologies.

If you use our online booking system, you may also be asked to provide information required to arrange your appointment.

Please avoid including unnecessary medical or other sensitive information in general website enquiry forms.

Where health information is collected in connection with the provision of healthcare or treatment, it is treated as special category personal data and is subject to additional protections. Further information about our processing of patient and clinical information is provided in our Patient Privacy Notice.

3. How we use your information

We may use your personal information to:

  • respond to enquiries and communications;
  • arrange, manage and confirm appointments;
  • administer our relationship with you;
  • provide information about our services;
  • process appointment deposits and other payments;
  • operate and improve our website;
  • maintain the security of our website and systems;
  • understand how visitors use our website;
  • send marketing communications where permitted by law;
  • maintain appropriate business and regulatory records;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend legal claims where necessary.

We will only use personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

  • Contract: where processing is necessary to provide services to you or to take steps at your request before providing those services.
  • Legal obligation: where processing is necessary to comply with a legal or regulatory requirement.
  • Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
  • Consent: where we have specifically asked for and obtained your consent.

Where we process special category information, including health information, we will also identify an appropriate condition under Article 9 of the UK GDPR. Where applicable to the provision of healthcare, this may include processing necessary for medical diagnosis, healthcare or treatment, or the management of healthcare services, subject to the applicable safeguards and duties of confidentiality.

4. Online bookings

Our website provides access to an online booking system supplied by Pabau.

Information you provide through the booking system may be processed by Pabau on our behalf in accordance with the arrangements in place between Rejuvamed and Pabau.

The Pabau service is separate from the general browsing of our website and may also provide its own privacy information where appropriate.

5. Payments

We use third-party payment services to process certain payments, including appointment deposits and card payments.

Payment providers process payment information in accordance with their own security and data protection requirements.

We do not intentionally collect or store complete payment-card security credentials through this website.

6. Who we share personal information with

Where necessary, we may share personal information with organisations that provide services to us, including:

  • our clinic and practice-management system provider;
  • payment-processing providers;
  • website hosting, maintenance and digital service providers;
  • email and cloud-service providers;
  • IT and cybersecurity providers;
  • professional advisers such as accountants, solicitors and insurers; and
  • regulatory, governmental or law-enforcement bodies where required or permitted by law.

We require service providers processing personal information on our behalf to handle it appropriately and in accordance with applicable data protection requirements.

We do not sell your personal information.

Information relating to your clinical care may also be shared with healthcare professionals and other organisations where appropriate. Further details are provided in our Patient Privacy Notice.

7. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law. Depending on the circumstances, this may include relying on UK adequacy regulations or appropriate contractual safeguards.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting and reporting requirements.

Different retention periods apply to different categories of information.

General website enquiries that do not result in an ongoing patient or customer relationship will be retained only for an appropriate period having regard to the nature of the enquiry.

Where information becomes part of a patient’s clinical record, the applicable clinical-record retention requirements will apply.

9. Marketing

We may contact you about Rejuvamed services, news or offers where we are permitted to do so by law.

Where consent is required for electronic marketing, we will obtain it before sending such communications.

You can opt out of marketing communications at any time by using the unsubscribe option contained in our marketing emails or by contacting us at info@rejuvamed.co.uk.

Opting out of marketing does not prevent us from contacting you where necessary in relation to an appointment, treatment, payment or other service you have requested.

10. Cookies and similar technologies

Our website uses cookies and may use other storage and access technologies.

These technologies can perform a variety of functions, including enabling the website to operate securely, remembering preferences, understanding how visitors use the website and, where applicable, supporting analytics or marketing.

Some technologies are necessary for the website to operate and may be used without consent where the law permits.

Where consent is required for non-essential cookies or similar technologies, they will not be used until you have been given appropriate information and have provided the required consent.

You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling certain technologies may affect how some parts of the website operate.

11. Third-party websites

Our website may contain links to websites or online services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy information before providing personal information to another organisation.

12. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

Access to personal information is restricted to people and service providers who require it for legitimate purposes and who are subject to appropriate confidentiality and security obligations.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase your personal information in certain circumstances;
  • ask us to restrict the processing of your information;
  • object to certain processing;
  • request the transfer of certain information to you or another organisation;
  • withdraw consent where we rely upon consent for processing; and
  • object to direct marketing at any time.

These rights are not absolute and may not apply in every circumstance. In particular, we may be required to retain certain information to comply with legal, regulatory or clinical-record-keeping requirements.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about making a complaint is available from the ICO at www.ico.org.uk.

15. Contact us

If you have questions about this Privacy & Cookie Policy, how we use your personal information, or wish to exercise a data protection right, please contact:

Rejuvamed Health & Wellness
Email: info@rejuvamed.co.uk
Telephone: 01200 538668

16. Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technology, legal requirements or the way in which we process personal information.

The latest version will be published on this website and the date at the top of this policy will be updated accordingly.